This page covers every money operation on your qb88 account: adding funds, requesting a payout, and completing account verification. Your primary deposit and withdrawal rails are FPX, Boost, and GrabPay — all accessible from the Cashier tab once you log in. FPX connects directly to your Malaysian online banking, while Boost and GrabPay work straight from your e-wallet balance. The Cashier tab sits in the main navigation, one tap from any screen on mobile or desktop. If you are depositing for the first time, start with the Deposit section below to see the step-by-step flow. If your transaction is pending, the Records section explains how to match your bank or wallet reference with the status shown in your account history. Verification is covered last — it protects your withdrawal path and only needs to be done once. Availability depends on local law and eligible regions.
FPX is the straightforward way to fund your account — it pulls directly from your Malaysian bank account through the standard online banking screen you already use. Boost and GrabPay work just as smoothly if you keep a wallet balance ready. Open the Cashier tab, select Deposit, and the available methods appear based on your region and account status. Each method shows the minimum amount accepted; enter a figure within that range and follow the confirmation screen. Your account balance updates once the transaction clears on the payment network side. No invented processing windows here — the time it takes reflects the payment rail, not a platform-side delay. If the balance has not updated after your bank or wallet confirms the transfer, check the transaction status under Account History before contacting support.
Open the Cashier Tab
Log in and tap Cashier in the main navigation. The Deposit option is at the top of the panel.
Choose Your Payment Method
Select FPX, Boost, or GrabPay. The screen shows the minimum deposit amount for your selected method.
Enter the Amount and Confirm
Key in the amount, review the summary screen, and confirm. You will be redirected to your bank or wallet to authorise the transfer.
Check Your Balance
Once the payment network confirms, your qb88 balance updates automatically. Verify under Account History if you need a reference number.
REQUESTING PAYOUTS
Withdrawing Funds from Your qb88 Account
Withdrawals follow the same Cashier tab you used to deposit. The payout goes back to the same method you used to fund the account — this is a standard wallet-ownership check, not a barrier. Open Withdraw, pick the method, enter the amount you want to move, and submit. Your account balance decreases immediately on submission; the funds reach your bank or wallet once the payment network processes the request. The exact timing depends on the payment rail — FPX bank transfers and e-wallet credits like Boost and GrabPay each run on their own network schedules. Verification must be complete before your first withdrawal is approved. If a withdrawal stays in Pending status longer than you expect, the Account History entry will show the current status label and a reference number you can quote to the support team.
Open Withdraw in Cashier
Log in, go to Cashier, and select Withdraw. Confirm that your verification status is complete before proceeding.
Select the Payout Method
Choose FPX, Boost, or GrabPay. Payouts are returned to the same method you deposited with.
Enter Amount and Submit
Enter the withdrawal amount within the limits shown on screen, review the summary, and submit. Your balance adjusts immediately.
Monitor Status in Account History
Track the request under Account History. Use the reference number there if you need to follow up with support.
ACCOUNT VERIFICATION
Verifying Your qb88 Account Identity
Verification links your identity to your account and unlocks the full withdrawal path. The process is straightforward: submit a clear copy of your Malaysian identity document and a photo that matches it. The review happens on our end; you will see the status update in your account once it is approved. Completing this once removes the hold on withdrawals for all future requests. It also means the wallet you withdraw to is confirmed as yours — which protects your balance if you ever need account recovery support.
Submit Your Identity Document
Upload a clear photo or scan of your Malaysian IC or passport through the Verification section in Account Settings.
Confirm Wallet Ownership
Some methods ask for a screenshot of your e-wallet or bank account showing your name. This confirms the payout destination belongs to you.
Wait for Status Update
Verification status appears in Account Settings. You will see Approved once the review is complete — no action needed after submission.
Withdrawal Path Unlocked
Once approved, all withdrawal requests process normally with no additional identity checks required on future transactions.
TRANSACTION RECORDS
Matching Your Wallet Record to Your Account
Every deposit and withdrawal on your qb88 account generates an entry in Account History with a platform reference number. If your bank statement or e-wallet history shows a transaction that does not appear in your account, use the reference details below to trace it. Keeping a screenshot of your bank or wallet confirmation at the time of the transaction saves time if you need to raise a support query later.
Reference Number
Every transaction in Account History carries a unique reference number. Note this down or screenshot it — it is the fastest identifier when you contact support about a specific deposit or withdrawal.
Status Labels
Pending means the request is submitted and awaiting network confirmation. Approved means funds have moved. Rejected means the transaction did not complete — check the note against the entry for the reason.
Account History Log
Account History under your profile shows every transaction in date order with method, amount, reference, and status. Filter by date range if you are looking for a specific period.
Evidence to Keep
Save your bank statement line or e-wallet receipt until the matching entry in Account History shows Approved. This is the document to share with support if a discrepancy needs investigating.
SECURITY SAFEGUARDS
How We Protect Your Transactions and Account
Every transaction on your qb88 account runs through security checks designed to protect both your funds and your personal details. The measures below are active on every deposit and withdrawal — you do not need to configure them separately.
Domain Verification
Always access your account through qb88. Bookmark the address and check it before logging in. We will never contact you asking for your password or redirect you to a different domain to transact.
Identity Verification
Account verification ties your withdrawals to a confirmed identity document. This prevents unauthorised payout requests and is the reason we require it before the first withdrawal is processed.
Wallet Ownership Check
Payouts are returned only to the same method used to deposit, confirming that the receiving wallet belongs to the account holder. This step cannot be bypassed and protects against third-party redirection.
Support Contact Path
If you receive a suspicious message claiming to be from qb88, contact our support team directly through the Help channel in your account before taking any action. Do not share login credentials over any channel.
PAYMENT METHODS
Accepted Deposit and Withdrawal Methods
The payment methods below are available for deposits and withdrawals on your qb88 account, subject to your region and account verification status. Availability depends on local law and eligible regions.
FPX
Direct debit from your Malaysian bank account via the FPX network. Available through most major Malaysian banks.
Boost
Deposit and withdraw using your Boost e-wallet balance. Confirm your Boost account name matches your qb88 account before requesting a withdrawal.
GrabPay
Fund your account or receive payouts through GrabPay. Wallet ownership verification applies on first withdrawal.
BANKING FAQ
Your qb88 Banking Questions Answered
These are the questions we hear most from account holders about deposits, withdrawals, and verification on qb88.
What payment methods can I use to deposit into my qb88 account?
FPX, Boost, and GrabPay are available in the Cashier tab. Select Deposit, choose your method, and follow the confirmation screen. Availability depends on your region and local law.
Why has my deposit not appeared in my account balance yet?
The balance updates once the payment network confirms the transaction. Check Account History for the reference number and current status. If your bank or wallet shows the deduction but your balance has not updated, contact support with that reference.
How do I request a withdrawal to my GrabPay or Boost wallet?
Go to Cashier, select Withdraw, and choose the same method you deposited with. Enter the amount within the limits shown on screen and submit. Your balance adjusts immediately on submission.
Do I need to complete verification before I can withdraw?
Yes. Account verification must be approved before your first withdrawal processes. Submit your Malaysian identity document through Account Settings. Once approved, future withdrawals proceed without additional identity checks.
What should I do if my withdrawal is stuck on Pending status?
Open Account History and note the reference number on that transaction. Check the status label for any rejection note. If it remains Pending beyond what the network typically takes, contact support with the reference number and your e-wallet receipt.
Can I withdraw to a different e-wallet from the one I deposited with?
Payouts return to the same method used to fund the account. This wallet-ownership check is a security measure and cannot be bypassed. If you need to update your payment method, contact support before making a new deposit.
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