Sports / App
These terms set out how your qb88 account works — what we commit to, what you agree to, and how to raise a question if something is unclear. Access to sports betting markets, live casino tables, and wallet transactions through FPX, Boost, or GrabPay is subject to these terms and to applicable local law in your eligible region.
By creating an account on qb88 and using it — whether you are placing a bet on Liga Super or English Premier League matches, browsing slots from PG Soft or Spadegaming, or moving funds through your wallet — you confirm that you have read and accept these terms in full. They apply to every part of your account: your login credentials, your wallet balance, your transaction records, and your interactions with our support team. These terms are governed by the laws applicable to online betting services in the regions where access is permitted under local law. Where local regulations restrict access, these terms do not create any right of access that does not otherwise exist. We may update these terms; when we do, the revised version is published at qb88/terms-conditions/ and takes effect from the date shown at the top of that page. Continued use of your account after a published update means you accept the revised terms. If you disagree with a change, your option is to stop using the account and contact support to close it formally. Your wallet balance at the point of closure is handled according to the withdrawal process shown in your account dashboard.
FPX transactions are processed through your Malaysian online banking portal. The terms governing each transfer include these account terms alongside your bank's own conditions.
Boost e-wallet funding is subject to Boost's own service terms in addition to these account terms. Check your Boost app for wallet limits that may apply independently.
GrabPay deposits and withdrawals follow GrabPay's Malaysia service conditions alongside these terms. Your GrabPay transaction history sits in the GrabPay app separately from your qb88 account records.
Your login, password, and session management sit fully within these terms. You are responsible for keeping your credentials secure. Session limits and account controls are accessible from your account settings page after login.
Deposits and withdrawals processed through FPX, Boost, or GrabPay are covered here. The exact steps, limits, and verification fields shown during each transaction are part of the process — follow them as displayed.
Game content from PG Soft, Joker, Spadegaming, and Bigtime Gaming — including titles like Johor Lucky Slots and Fishing Golden Catch — is subject to each studio's own game rules alongside these account terms.
Payment processors, e-wallet providers, and banking services operate under their own separate terms. These account terms do not override those — where there is a conflict, the third-party's terms apply to their own service.
Your account gives you several practical controls that you can act on at any time. Transaction history — including every FPX transfer, Boost deposit, and GrabPay withdrawal — is stored in your account dashboard and accessible after login. If a recorded transaction looks wrong, the right step is to raise it through our live chat or email support channel before the record is more than 30 days old; after that window, archived records may take longer to retrieve. Account details such as your registered email, contact number, and linked payment method can be updated through the account settings page. Some changes require identity verification — the fields and document types accepted are shown during the update process itself. We do not state identity verification steps here because they may change; always follow the instructions displayed in your account at the time you make the change.
Your full transaction history is in the account dashboard after login — deposits, withdrawals, bets placed, and wallet movements all appear there with timestamps.
Update your registered contact details and linked payment method in account settings. Follow the verification steps shown at the time; accepted document types are listed in the form.
Contact our support team via live chat or email at any time. For transaction disputes, include the transaction ID shown in your account history to speed up the review.
To close your account formally, contact support directly. Any remaining wallet balance is processed through the standard withdrawal path before closure is confirmed.
Questions about these terms, your account rights, or a specific transaction? Reach our team through any of the channels below. For anything related to wallet activity — an FPX transfer, a Boost deposit, or a GrabPay withdrawal — have your account transaction ID ready before you get in touch.
Start a live chat from any page on qb88. It connects you directly to our Malaysia support team. Use this for account access questions and transaction follow-ups.
Send us an email for non-urgent terms or account queries. Include your registered account email and the transaction ID where relevant so we can locate your records quickly.
Your account dashboard after login shows the current status of your wallet, your transaction records, and your active account settings — check here first before contacting support.
Your account data — registration details, transaction records, and session history — is stored and used to operate your account, process wallet transactions, and respond to support requests. We do not share your personal account data with third parties except where required to process your chosen payment method (FPX, Boost, or GrabPay) or where required by law in applicable regions.
We use cookies to keep your session active and to remember your account preferences between visits. Your browser settings control cookie acceptance. Disabling cookies may affect how certain account pages load.
Access to your account is protected by your login credentials. We recommend a unique password not used on other services. If you suspect unauthorised access, change your password immediately and contact our support team.
Transaction records and account activity are retained for the period required under applicable law in eligible regions. The specific retention period is available on request through our support email.
To request a correction to your stored account data or to ask about data we hold, contact our support team by email with your registered account address. We handle such requests in line with applicable law.
These are the questions we hear most often about account terms, rights, and how the policy works day to day.
Yes. These terms apply to every transaction on your account, including FPX bank transfers, Boost top-ups, and GrabPay deposits. Your payment provider's own terms also apply to the transaction on their side — both sets of terms are in effect at the same time.
The updated version is published at qb88/terms-conditions/ with a revised date at the top of the page. Continuing to use your account after that date means you accept the changes. If you disagree, contact support to close the account before using it further.
Log in and open your account dashboard. Every deposit, withdrawal, and bet — including the payment method used and the timestamp — is listed there. You can filter by date range. For records older than 30 days, contact support if you cannot locate a specific transaction.
Yes, through the account settings page after login. Some changes require identity verification — the document types accepted are shown in the form at the time you make the change. Follow the instructions displayed there; we do not list them here because they may be updated.
Access to betting services depends on whether online betting is permitted under local law where you are located. These terms do not create a right of access where local law does not permit it. If you are in a region where access is allowed, these terms apply in full to your account use.
Contact our support team directly through live chat or email and request account closure. Any wallet balance remaining at that point is processed through the standard withdrawal path — FPX, Boost, or GrabPay depending on your linked method — before the account is closed.